Shipping Policy

Last updated: August 31, 2026

Thank you for shopping with MIA JEWELRY. We carefully inspect and package every piece before shipment to ensure your jewelry arrives safely.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During new product launches, promotions, or peak holiday periods, processing may take slightly longer.

Shipping & Delivery

Orders are shipped from our international fulfillment center.

Estimated delivery time to the United States:

• Standard Shipping: 7–15 business days

• Remote areas: 10–20 business days

Delivery times begin after the order has been processed and shipped. These estimates are not guaranteed and may be affected by customs inspections, severe weather, holidays, carrier delays, or other circumstances beyond our control.

Shipping Fees

Shipping costs, if applicable, will be calculated and displayed at checkout before payment.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 2–5 business days for the tracking information to update.

Address Changes

Please carefully check your shipping address before placing your order.

If you need to make a change, contact us as soon as possible. Once an order has been shipped, we may be unable to change or redirect the delivery address.

MIA JEWELRY is not responsible for packages delivered to an incorrect address provided by the customer. Additional reshipping fees may apply.

Delayed or Missing Packages

If your tracking information has not updated for more than 7 business days, or your package has not arrived within the estimated delivery period, please contact us. We will assist you in contacting the shipping carrier and investigating the shipment.

Please note that carrier investigations may require additional processing time.

Lost, Stolen, or Delivered Packages

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building reception, and the local delivery carrier.

Contact us within 7 days of the marked delivery date, and we will do our best to assist with the investigation. Final resolutions may depend on the results provided by the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees. These charges are determined by the destination country and, unless otherwise stated at checkout, are the responsibility of the customer.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos or videos of the item and packaging so we can review the issue promptly.

Contact Us

For questions regarding shipping or order tracking, please contact us at:

Email: [Your customer service email]

Please include your order number so we can assist you more efficiently.