Refund policy

Return & Refund Policy

Last updated: August 31, 2026

We want you to feel confident shopping with MIA JEWELRY. Please review the following policy before requesting a return or refund.

14-Day Return Policy

You may request a return within 14 days of the date your order is marked as delivered.

To qualify for a return, the item must be:

  • Unworn, unused, and undamaged

  • In its original condition and packaging

  • Returned with all included accessories, cards, and gifts

  • Accompanied by your order number or proof of purchase

Items showing signs of wear, damage, alteration, perfume, cosmetics, or improper handling may not qualify for a refund.

How to Request a Return

Before returning any item, please contact us at [Your customer service email] with:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Clear photos or videos if the item is damaged or incorrect

If your request is approved, we will provide the correct return address and instructions.

Please do not return your order to the address shown on the original package. Unauthorized returns or packages sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for returns due to personal preference, including changes of mind, size concerns, or ordering the wrong item.

If the item is damaged, defective, or incorrect due to our error, MIA JEWELRY will cover the reasonable return or replacement shipping costs.

We recommend using a trackable shipping service. We are not responsible for return packages lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos or videos of the product and packaging.

After verification, we may offer a replacement, exchange, or refund at no additional cost.

Minor variations in color, texture, pattern, inclusions, or shape may naturally occur in gemstones, pearls, shells, and other natural materials. These characteristics are not generally considered defects unless the item materially differs from its product description.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Earrings that have been opened or tried on, for hygiene reasons

  • Personalized, engraved, resized, or custom-made jewelry

  • Gift cards

  • Items marked “Final Sale”

  • Items damaged through wear, misuse, improper storage, or unauthorized repair

  • Items returned without their original packaging or included accessories

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping fees, expedited shipping fees, customs duties, and return shipping costs are non-refundable unless the return is caused by a damaged, defective, or incorrect item.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

If you would like a different item, please contact us to confirm availability. The fastest option is usually to return the original item and place a new order after the return is approved.

Any price difference and additional shipping costs may apply.

Order Cancellations

Please contact us as soon as possible if you need to cancel or modify an order.

We will try to accommodate requests submitted within 12 hours of purchase. However, cancellation or modification cannot be guaranteed once processing has begun.

Orders that have already shipped cannot be canceled and must follow the standard return process.

Refused or Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to us. Once received and inspected, an eligible refund may be issued after deducting the original and return shipping costs.

Contact Us

For return, exchange, or refund assistance, please contact:

Email: [Your customer service email]

Please include your order number so we can assist you efficiently.